Privacy Policy

1. Information We Collect

Zerix Host ("we", "us", or "our") collects information that you provide directly to us and information that is collected automatically when you use our services.

Information You Provide:

• Account registration details (name, email address, username)
• Billing information (processed securely through third-party payment processors)
• Support tickets and communication records
• Any content or data you upload to our servers

Information Collected Automatically:

• IP address and geographic location
• Browser type, device information, and operating system
• Pages visited, time spent on site, and navigation patterns
• Service usage data and server resource consumption
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our hosting services
• Processing transactions and sending billing-related communications
• Responding to support requests and customer inquiries
• Sending service updates, security alerts, and administrative messages
• Detecting and preventing fraud, abuse, and security threats
• Analyzing usage trends to improve our platform and user experience
• Complying with legal obligations and enforcing our Terms of Service

3. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our services (e.g., payment processors, data center providers)
• Legal Requirements: When required by law or to respond to valid legal processes
• Safety: When necessary to protect the rights, property, or safety of Zerix Host, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. These include:

• Essential Cookies: Required for the basic functionality of our website and services
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• DDoS protection and network monitoring
• Physical security measures at our data center facilities

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. After account termination, we may retain certain information as required by law or for legitimate business purposes, typically for a period not exceeding 90 days.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at the email address listed below.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@zerixhost.com
Support: support@zerixhost.com